Privacy Policy cuci77 — Member Data Protection

01 Introduction & Scope of This Policy

This Privacy Policy is issued by cuci77 and applies to all individuals who access or use our online gaming platform, including registered members and casual visitors. By using the cuci77 platform, you consent to the collection and use of information as described in this document.

Cuci77 is the data controller for all personal information collected through our platform. We are fully responsible for ensuring your data is handled securely, transparently, and in accordance with applicable laws, including Malaysia's Personal Data Protection Act 2010 (PDPA).

This Policy covers all channels through which we interact with you — the cuci77 website, mobile app, customer support live chat, and official email communications from our platform.

02 Information We Collect

Cuci77 collects various categories of personal information to provide a secure, efficient, and high-quality service to all members. This information is divided into two main categories:

Information You Provide Directly:

• Full name, date of birth, and ID card number during the registration and KYC verification process.
• Email address and phone number for account communication and security purposes.
• Bank account details and payment method information for processing deposits and withdrawals.
• Identity verification documents such as MyKad copies and bank statements uploaded during the KYC process.
• Any information you share when interacting with our customer support team.

Information Collected Automatically:

• IP address, device type, operating system, and browser information collected when you access the platform.
• Gaming activity data including games played, total wagering amounts, and transaction history.
• Cookie data and similar tracking technologies to enhance the user experience.
• Logs access time, session duration, and navigation patterns within the platform.

03 How We Use Your Information

Personal data collected by cuci77 is used responsibly for the following purposes:

Cuci77 will not use your data for any purpose beyond those listed above without obtaining your consent first.

04 Data Sharing & Disclosure

Cuci77 does not sell or rent members' personal data to any third party. However, in certain limited and controlled circumstances, data may be shared with the following parties:

• Payment service providers: To securely process deposits and withdrawals. These providers are bound by strict confidentiality obligations.
• Technology service providers: Server infrastructure and technical service providers that support cuci77 platform operations, subject to binding data protection agreements.
• Legal authority: When required by law, court order, or direction from a legitimate regulatory authority.
• Fraud prevention agencies: To detect and prevent fraudulent activity, money laundering, or platform abuse.

In all of the above situations, cuci77 ensures that only the necessary data is shared, and the receiving parties are bound by data protection obligations equivalent to cuci77's standards.

05 Cookies & Tracking Technologies

Cuci77 uses cookies and similar tracking technologies to enhance platform functionality, personalise the user experience, and analyse usage patterns. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session verification and account security. These cookies cannot be disabled.
• Preference Cookies: Saves your preferences such as language, display theme, and game preferences to deliver a smoother experience.
• Analytics Cookies: Helps us understand how members use the platform so we can continuously improve our services. This data is collected in aggregate form and does not identify individuals.
• Marketing Cookies: Used to display relevant promotions and offers to you. You may opt out of these cookies through your browser settings.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the cuci77 platform.

06 Security & Data Protection

Cuci77 implements comprehensive technical and organisational security measures to protect members' personal data from unauthorised access, disclosure, alteration, or destruction.

Key security measures we have in place:

• 256-bit SSL encryption for all data transmitted between users and the cuci77 servers.
• Passwords are stored using advanced hashing algorithms — your password is never saved in readable format.
• Two-factor authentication (2FA) is available for members who wish to add an extra layer of security to their account.
• Round-the-clock security monitoring of our systems by cuci77's in-house IT team.
• Network segmentation and strict internal access controls — only authorized personnel may access sensitive member data.
• Regular security assessments by external experts to identify and patch any system vulnerabilities.

While cuci77 takes all reasonable steps to protect your data, no security system can be guaranteed 100% secure. You are also responsible for keeping your account password and login credentials confidential.

07 Data Retention Period

Cuci77 retains members' personal data only for as long as it is needed for the purposes stated in this policy, or as required by applicable law.

• Active account data: Retained for the duration that your cuci77 account remains active.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date in accordance with financial legal requirements.
• KYC verification documents: Retained for the period required under anti-money laundering legislation.
• Support communication data: Retained for 2 years after case resolution for reference and service improvement purposes.
• Marketing data: Retained until you withdraw consent or request deletion.

Once the designated retention period ends, your data will be securely deleted or anonymised so it can no longer be linked to you.

08 Your Rights as a Data Subject

As a registered cuci77 member in Malaysia, you have the following rights regarding your personal data, in accordance with the Personal Data Protection Act 2010:

• Right to Access: You have the right to obtain a copy of the personal data we hold about you.
• Right to Rectification: You may request the correction of any inaccurate or incomplete data.
• Right to Erasure: Under certain circumstances, you may request the deletion of your personal data.
• Right to Withdraw Consent: You may withdraw consent for specific data processing at any time.
• Right to Object: You may object to the processing of your data for direct marketing purposes.
• Right to Data Portability: You may request that your data be transferred in a machine-readable format.

To exercise any of the above rights, contact the cuci77 support team via the in-platform live chat. We will process your request within 30 business days. Please note that some requests may be subject to additional identity verification.

09 Children's Privacy

The cuci77 platform is strictly for individuals aged 18 and above. We do not knowingly collect or store personal data of individuals under the age of 18.

If you believe a minor has registered an account on cuci77 or provided us with their personal data, please contact our support team immediately. We will take prompt action to investigate, delete the relevant information, and close the account.

Cuci77 employs an age verification process during registration to ensure only eligible individuals can access our services. Compliance with age restrictions is part of our commitment to responsible gaming.

10 Policy Amendments & How to Contact Us

Cuci77 reserves the right to amend this Privacy Policy at any time to reflect changes in data practices, legal requirements, or platform improvements. Every amendment will be accompanied by an updated date displayed at the top of this page.

For material changes that significantly affect your rights, cuci77 will notify members via a prominent notice on the platform website. Your continued use of the platform after an amendment is published constitutes your acceptance of the revised policy.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your data, we strongly encourage you to contact us via:

• Live chat within the cuci77 platform — available 24 hours a day, 7 days a week.
• Section Frequently Asked Questions (FAQ) for quick answers to common queries.
• Page Responsible Gaming for issues related to usage controls and self-exclusion.